We're so confident our professionals will show up to your event that we offer a "Double Your Money Back" guarantee if they don't. So take one planning issue off your mind: Book a photographer through WedWu and rest assured that a professional photographer will be at your event at your price, or you’ll get Double Your Money Back!*
In fact, WedWu's standards are so high and our professionals so reliable that we are often called upon to provide professionals at the “last minute” to other companies when a photographer or videographer who was not booked through WedWu didn't show up.
WedWu is here to provide you with professional services that deliver the finest workmanship and best prices possible. We work very hard to deliver the very best experience to our customers, yet unexpected things can sometimes happen.
At WedWu, we stand behind every job with a service guarantee, so you can be confident you're getting professional services at the best value. If your professional fails to deliver what is promised, or not show up we will refund 100% of your money. That is our promise!
Our service guarantee covers any WedWu booked job that is not completed to satisfaction because of the failure of our pros. Moreover, in the unlikely event that the provider fails to show, we have a quick response program that can find a replacement within hours of being notified, or a full refund of monies paid will be returned.
In order for our service guarantee to be in effect, you must abide by our Terms of Service and select one of our screened and approved providers. We've done our homework on them and are willing to stand behind their work. Our providers are highly experienced, registered, licensed and bonded in their specific fields.
For the guarantee to be in effect, all aspects of the transaction have to go through the WedWu platform.
Our service guarantee is not insurance. It's our promise to you that we will be responsible to make sure the professionals assigned perform as promised, or we will return all monies paid and the resources to get things moving and fixed so you don't have to wait for insurance companies or argue with vendors. We're going to take all that headache away from you.
That's it on the Service Guarantee. All of our services our covered by our Terms of Service, which you should read carefully.
*Must be no less than 7 days from event.